Medical Practices · Build Pod
Prior Auth, Epic Inbox Triage, and Ambient SOAP Notes Built for Your Medical Practice
Your front desk is on hold with payers, your clinicians are charting at 9pm, and your recall list lives in three different spreadsheets. A Build Pod is a dedicated AI engineering team that subscribes you to senior builders by the month — product, engineering, and integration work tuned to how a real medical practice runs. We sit on top of the EHR you already use (Epic, Athena, eClinicalWorks, NextGen, DrChrono) and the payer portals your billers already know, and ship internal tools that pull prior-auth status, draft SOAP notes from ambient audio, and keep recall and follow-up cadences consistent across every provider on the schedule.
What we build for Medical Practices
Automate prior authorisation status checks across payer portals
Pull pending pre-auths from your EHR, poll Availity and payer portals on a schedule, and surface denials and missing-info requests to your billing team before the patient calls.
Ambient SOAP note drafting wired into your EHR
Capture the visit, generate a structured SOAP note with assessment and plan, and push it into Epic or Athena as a draft the clinician edits — not a separate app to log into.
Recall and no-show recovery tuned per provider and visit type
Trigger SMS and email cadences for annual physicals, lab follow-ups, and post-op checks based on visit type and payer rules, with opt-out and TCPA handling baked in.
How a Build Pod fits
A Build Pod kicks off with a one-week scoping sprint where we shadow a clinician, a biller, and a front-desk lead — the three roles that actually feel the pain — and pick the workflow that's costing you the most clinician hours this quarter. We agree on a working tool, not a slide deck, and start building in week two against your sandbox EHR and a synthetic patient set.
From there you get a weekly demo, a working build behind your SSO, and an engineering team that owns the integration work end-to-end: HL7 and FHIR feeds, payer portal scraping where APIs don't exist, audit logs your compliance lead can defend, and PHI handling reviewed against your BAA. When your roadmap shifts — a new payer, a new specialty line, a new EHR module — the Pod shifts with it instead of writing a change order.
Frequently asked questions
- How can I use AI in my medical practice?
- The highest-leverage uses we see are ambient SOAP charting, automated prior-auth status tracking, and patient recall and follow-up — all wired into your existing EHR rather than living in a separate tool. A Build Pod picks the one costing you the most clinician hours and ships it first.
- What is the best AI to use for healthcare?
- There isn't one — the right answer is a small set of models picked per task (a clinical-grade transcription model for ambient notes, a general LLM for payer-letter drafting) wrapped in tooling your team trusts. We pick and swap models per workflow rather than betting the practice on a single vendor.
- What software is most frequently used by medical practices?
- Epic, Athena, eClinicalWorks, NextGen, and DrChrono dominate the EHR side, with Availity and payer portals on the billing side. A Build Pod treats those as fixed and builds the internal tooling that glues them together.
- How long before we see working software?
- You see a working build behind your SSO inside three weeks of the scoping call. The first release is narrow on purpose — one workflow, one specialty line — so clinicians can use it on real visits before we widen scope.
- How do you handle PHI and HIPAA compliance?
- Everything we ship runs under your BAA, with audit logging, role-based access, and PHI minimisation in prompts and logs. We review the architecture with your compliance lead before any tool touches a real patient record.
Ready to ship AI for medical practices?
A Build Pod gets working AI into your stack in 2–3 weeks. Month-to-month, cancel any time.
Talk to a Build Pod