E-commerce Stores · Build Pod
Drowning in Gorgias Tickets and 4,000 Untouched SKUs? Plug a Build Pod Into Your Shopify Stack
Your catalog grows faster than your ops team can write descriptions, the same five WISMO and sizing questions clog Gorgias every morning, and the recommendation strip on your PDP is whatever the default Shopify app decided. Off-the-shelf plugins get you 60% of the way and then stop. A Build Pod is a dedicated AI engineering team on a monthly subscription that builds the missing 40% — software tuned to your catalog taxonomy, your brand voice, your refund rules, and the exact way your merchandiser actually works inside Shopify, Klaviyo, and Gorgias.
What we build for E-commerce Stores
Generate on-brand PDP copy across 4,000+ SKUs from your PIM
A catalog copilot that pulls attributes from Shopify or your PIM, drafts titles, bullets, and long descriptions in your brand voice, and routes anything low-confidence to a merchandiser for review.
Auto-triage and draft replies for repetitive Gorgias tickets
Classify WISMO, sizing, returns, and discount-code tickets, pull live order state from Shopify, and draft a reply your CX agent approves in one click — escalating only the edge cases.
Personalise Klaviyo flows and PDP recommendations beyond plugin defaults
Build segment logic and product-pairing models on your real purchase and browse data, then push them into Klaviyo flows and on-site recommendation slots your existing app can't reach.
How a Build Pod fits
Week one is a scoping sprint with your ops lead and head of CX. We map the catalog, the Gorgias tag taxonomy, the Klaviyo flow tree, and the integrations you already pay for (Shopify, a PIM if you have one, ShipStation, Recharge, whatever the stack looks like). By the end of week one you have a written plan and the first workflow targeted.
From there the pod ships in two-week increments against that roadmap — a product engineer, an AI engineer, and a tech lead working as one team. We deploy into your environment, wire into the APIs you already use, and review every release with your operator on a Loom plus a live walkthrough. When priorities shift mid-month — a Black Friday surge, a new brand launch, a return-policy change — the pod re-points without a new SOW.
Frequently asked questions
- What is ecommerce automation?
- It's using software to remove the repetitive human work from running an online store — auto-tagging products, drafting support replies from order data, triggering Klaviyo segments based on behaviour, syncing inventory across channels. A Build Pod builds the automation that off-the-shelf apps don't cover for your specific catalog and stack.
- How long before we see working software in our store?
- You see the first deployed workflow inside three weeks of the scoping call — usually the catalog copilot or Gorgias triage, whichever is the bigger bleed. After that we ship every two weeks against the roadmap.
- Do you work with Shopify Plus, or only standard Shopify?
- Both, plus headless setups on Hydrogen or a custom Next.js storefront. We've also wired pods into BigCommerce and WooCommerce when the catalog lives there. The pod adapts to your stack, not the other way around.
- What is POD in e-commerce, and is this the same thing?
- No — POD in e-commerce usually means print-on-demand (Printful, Printify, etc). Our Build Pod is a dedicated AI engineering team you subscribe to monthly. Different acronym, very different product.
- Can you plug into our existing Klaviyo flows and Gorgias macros without rebuilding them?
- Yes. We treat your existing flows and macros as the source of truth and add an AI layer on top — auto-tagging, draft replies, segment enrichment. We only rebuild a flow when you explicitly ask us to.
Ready to ship AI for e-commerce stores?
A Build Pod gets working AI into your stack in 2–3 weeks. Month-to-month, cancel any time.
Talk to a Build Pod